my impact

Led the experience design and scaled adoption of a generative AI platform empowering 7800+ colleagues access firm data and expertise accelerating insight discovery, productivity, engagement and client impact

Launched a developer experience portal to reduce onboarding timelines, permission provisioning and offer a standardized entry point for product teams across domains leading to a 2X uptick on rate of development

Transformed a fragmented intranet into intuitive 'universal search' driven by simplicity and speed empowering users to instantly find resources without clicking through links to drive ease of use and satisfaction

Developed end-to-end CX strategy and omni-channel integration for an online brand unlocking 5X growth potential and future-proofing brand value through customer definition, engagement and optimized journeys across all digital and offline touchpoint

Spearheaded the digital transformation for an aftermarket wheels brand establishing DTC sales channels, installer network engagement strategy, and a cohesive brand strategy driving sustainable DTC sales and positioned the brand for scalable, long-term growth

Developed strategy for data tooling to enhance productivity and cost efficiency. Achieved a 90% reduction in costly product licenses while migrating to use-case-aligned tools future proofing data operations in a sustainable analytics ecosystem

Run a change management Center of Excellence (CoE) creating tools, resources and playbooks for enterprise migration strategy, sharing knowledge, training and advocating for Behavior Science applications at scale

Built a product teams pilot for cloud cost optimization and feedback-driven monitoring driving 40% cost savings, 10+ significant product enhancements and insights for scaled rollout creating sustained cost accountability across an enterprise technology ecosystem

Led the firm’s change management efforts for a major ERP upgrade, focusing on behavior change through targeted communications, real-time support, and self-serve resources reaching 89% of target audience with error-free migration for  31K users.